Introduction
Hidden Insights (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, share, and retain your information when you visit our website, use our services, or interact with us in any other way.
Information We Collect
We collect and use your personal information in accordance with the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect two types of information about you:
- Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, physical address, payment information, and any other information you voluntarily provide to us.
- Non-Personal Information: This includes information that cannot be used to identify you directly, such as your browser type, operating system, IP address, browsing history, and information about your use of our website and services.
How We Use Information
We use your information for the following purposes:
- To schedule appointments and deliver reports, which are considered legitimate purposes under PIPEDA.
- To personalize your experience on our website and tailor our services to your needs.
- To send you important information about our services, promotions, and special offers.
- To comply with legal and regulatory requirements.
- To improve our website and services.
Sharing Your Information
We will only share your information with third parties with your consent, or as permitted by PIPEDA, such as with service providers who help us fulfill our contractual obligations. We may share your information with the following third parties:
- Service providers who help us operate our website and provide our services, such as inspection software providers, report generation services, and payment processors.
- Government agencies or regulatory bodies as required by law.
- Third-party partners for marketing purposes, but only with your consent.
We will never sell or share your personal information with third parties for their own marketing purposes without your consent.
Data Security
We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- To access your personal information.
- To correct inaccurate or incomplete personal information.
- To request deletion of your personal information.
- To withdraw your consent to the processing of your personal information.
- To file a complaint with the Office of the Privacy Commissioner of Canada.
- To exercise any of these rights, please contact us at info@hiddeninsights.ca.
Cookies and Tracking Technologies
We have none. 🙂
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@hiddeninsights.ca.
